Frequently Asked Questions
Is shopping with you secure?
Where do you deliver to?
What are the delivery costs?
What currency can I make my purchase in?
How do I convert NZ Dollars to my own currency?
How long will it take for me to receive my order?
What if a product is out of stock?
How do I know if my order has been placed successfully?
How can I check the status of an order I’ve already placed?
I'm in a hurry - can you help?
What if I need to return a product?
What is GST? Is it applicable to me?
What’s your privacy policy?
I'm a retailer. Would I be able to stock your products?
Is shopping with you secure?
Yes! All credit card transactions are processed immediately by the National Bank of New Zealand. The payment page is hosted by the bank: that’s the green and yellow payment page you’re redirected to temporarily as part of the checkout process.
128 bit encryption is used, known as SSL, which is the way that computers scramble your details to keep them secure. The card details you enter are safe – we don’t store these, as they’re entered directly into the banking system.
You’ll receive an instant confirmation of the transaction (approval or decline) before being returned back to our website to complete the purchase.
Where do you deliver to?
We deliver to anywhere in the world – for free!!
What are the delivery costs?
Shipping is free, to anywhere in the world.
Our standard delivery method is International Air Mail.
The only exception to this is if you’re in a big hurry and need the items sent to you by national or international courier, so you’ll receive the item anywhere in the world within 5 working days. This will be a little bit more expensive, so if you’ve got any questions or need a price from us, please contact us
What currency can I make my purchase in?
All purchases from Poppet Baby Wear are charged in New Zealand dollars. For your convenience, we have included a currency converter at the top-right hand corner of the website, so you can display prices in your selected currency. The currency conversion is an estimate based on current exchange rates, but please be aware that the amount charged to your credit card may differ slightly, as it depends on the exchange rate at the time the transaction is processed by your credit card supplier.
How do I convert NZ Dollars to my own currency?
Our currency converter at the top-right hand corner of the website displays prices in your selected currency.
You can also visit the Bank of New Zealand website to check current exchange rates
How long will it take for me to receive my order?
Stocked items will be despatched immediately and delivered to you within 10 working days.
What if a product is out of stock?
We will inform you straight away, and let you know how long it’ll take for the item to be back in stock. If that time frame is unacceptable, we will refund your money immediately.
How do I know if my order has been placed successfully?
Within 24 hours of placing your order you will receive email confirmation listing:
- The items you have purchased.
- The amount your credit card has been charged.
- Your order number (for use in correspondence)
How can I check the status of an order I’ve already placed?
Please contact us, and we’ll reply within two working days to advise the despatch date.
I'm in a hurry - can you help?
If you’re in a hurry for your order we can use a courier service to deliver your shipment anywhere in the world within 5 working days. This will be a little bit more expensive, so if you’ve got any questions, need a price from us or want to check that an item is in stock, please contact us and inform us of the deadline you’re trying to meet.
What if I need to return a product?
Poppet Baby Wear offers a 100% satisfaction guarantee on all products sold by our company. If on receipt of goods you are not satisfied with your purchase please return within 30 days, in the same condition you received it, for a full refund.
Please return to : Poppet Baby Wear
P O Box 35-046
Browns Bay
Auckland
New Zealand
What is GST? Is it applicable to me?
GST is the New Zealand Goods and Services Tax, charged at 12.5% for all purchases made in New Zealand. So if you’re located in New Zealand, this will be added onto your order at the checkout stage. The good news for overseas customers is that you don’t pay this tax!
What’s your privacy policy?
We want you to have an enjoyable and safe shopping experience with Poppet Baby Wear, and respect your privacy. We do not retain your credit card or payment information, and the personal details you enter when placing an order are not passed on or sold to any third party.
With your permission, we may use your email address to send you information on new products in our range. You can change or remove your details from our mailing list at any time, either by following the instructions at the bottom of the email, or contacting us
I'm a retailer. Would I be able to stock your products?
Yes, we'd be happy to supply you. Please contact us and tell us about your store, and we'll supply you with our wholesale pricing.
Do you have any other questions?
Then please do contact us – we’d be pleased to help.
