Customer Service

Is shopping with you secure?

Yes! When you seek to pay by credit card, we use Real-time 128Bit SSL Secure Credit Card Transaction processing via Direct Payment Solutions (DPS) who process your credit card details. Click here to read Direct Payment Solutions Privacy Policy. [NB: Poppet Babywear doesn't keep a record of your credit card details.]

128 bit encryption or otherwise referred to as SSL. A method computers use to scramble your details to keep your data secure.

You’ll receive an instant confirmation of the transaction (approval or decline) via DPS NZ Servers and credit card processing solution.

Where do you deliver to?

We deliver to anywhere in the world – for free!!

What are the delivery costs?

Shipping is free, to anywhere in the world.

Our standard delivery method is International Air Mail.

During purchase you’ll be given the option to choose another service via international courier with tracking service and a delivery time of 2 to 5 working days. This will be a little bit more expensive, so if you’ve got any questions or need a price from us for alternatives, please contact us.

What currency can I make my purchase in?

All purchases from Poppet Babywear are charged at the currency of your choice. Simply choose your preferred currency for this transaction and we will charge you the invoiced amount on your credit card statement.

How do I convert NZ Dollars to my own currency?

Our currency converter at the left sidebar of the website displays prices in your selected currency.

You can also visit the XE – Universal Currency Converter to check current exchange rates.

How long will it take for me to receive my order?

Stocked items will be despatched immediately and delivered to you within 10 working days.

What if a product is out of stock?

We will inform you straight away, and let you know how long it’ll take for the item to be back in stock. If that time frame is unacceptable, we will refund your money immediately.

How do I know if my order has been placed successfully?

Within 24 hours of placing your order you will receive email confirmation listing:

The items you have purchased.
The amount your credit card has been charged.
Your order number (for use in correspondence)

How can I check the status of an order I’ve already placed?

Contact us, and we’ll reply within two working days to advise the despatch date.

I’m in a hurry – can you help?

If you’re in a hurry for your order. Simply choose the from options available at time of order. This will be a little bit more expensive, so if you’ve got any questions, or just want to check that an item is in stock, please contact us and inform us of the deadline you’re trying to meet.

What if I need to return a product?

Poppet Baby Wear offers a 100% satisfaction guarantee on all products sold by our company.  If on receipt of goods you are not satisfied with your purchase please return within 30 days, in the same condition you received it, for a full refund.

Please return to :

Poppet Baby Wear
P O Box 35-046
Browns Bay
Auckland
New Zealand

What’s your privacy policy?

We want you to have an enjoyable and safe shopping experience with Poppet Baby Wear, and respect your privacy. We do not retain your credit card or payment information, and the personal details you enter when placing an order are not passed on or sold to any third party.

With your permission, we may use your email address to send you information on new products in our range. You can change or remove your details from our mailing list at any time, either by following the instructions at the bottom of the email, or contacting us.

I’m a retailer.  Would I be able to stock your products?

Yes, we’d be happy to supply you.  Please contact us and tell us about your store, and we’ll supply you with our wholesale pricing. Plus we are now available from wiserep.com.

Do you have any other questions?

Then please do contact us – we’d be pleased to help.