Frequently Asked Questions
Is
shopping with you secure?
Where
do you deliver to?
What
are the delivery costs?
What
currency can I make my purchase in?
How
do I convert NZ Dollars to my own currency?
How
long will it take for me to receive my order?
What
if a product is out of stock?
How
do I know if my order has been placed successfully?
How
can I check the status of an order I’ve already placed?
I'm in a
hurry - can you help?
What if
I need to return a product?
What’s
your privacy policy?
I'm a
retailer. Would I be able to stock your products?
Is shopping with you secure?
Yes! When you seek to pay by credit card, we use Real-time 128Bit SSL Secure Credit Card Transaction processing via Direct Payment Solutions (DPS) who process your credit card details. Click here to read Direct Payment Solutions Privacy Policy. [NB: Poppet Babywear doesn't keep a record of your credit card details.]
128 bit encryption or otherwise referred to as SSL. A method computers use to scramble your details to keep your data secure.
You’ll receive an instant confirmation of the transaction (approval or
decline) via DPS NZ Servers and credit card processing solution.
Where do you deliver
to?
We deliver to anywhere in the world – for free!!
What are the delivery
costs?
Shipping is free, to anywhere in the world.
Our standard delivery method is International Air Mail.
During purchase you'll be given the option to choose another service via international courier with tracking service and a delivery time of 2 to 5 working days. This will be a
little bit more expensive, so if you’ve got any questions or need a price
from us for alternatives, please contact us
What currency can I make my purchase
in?
All purchases from Poppet Babywear are charged at the currency of your choice.
Simply choose your preferred currency for this transaction and we will charge you the invoiced amount
on your credit card statement.
How do I convert NZ Dollars to my own
currency?
Our currency converter at the top-right hand corner of the website
displays prices in your selected currency.
You can also visit the XE - Universal Currency Converter to check current exchange rates
How long will it take for me to
receive my order?
Stocked items will be despatched immediately and delivered to you
within 10 working days.
What if a product is out of
stock?
We will inform you straight away, and let you know how long it’ll take
for the item to be back in stock. If that time frame is unacceptable, we
will refund your money immediately.
How do I know if my order has been placed
successfully?
Within 24 hours of placing your order you will receive email
confirmation listing:
- The items you have purchased.
- The amount your credit card has been charged.
- Your order number (for use in correspondence)
How can I check the status of an
order I’ve already placed?
Please contact
us, and we’ll reply within two working days to advise the despatch
date.
I'm in a hurry - can you help?
If you’re in a hurry for your order. Simply choose the from options available at time of
order. This will be a little bit more expensive, so if you’ve got any
questions, or just want to check that an item is in stock,
please contact
us and inform us of the deadline you’re trying to meet.
What if I need to return a product?
Poppet Baby Wear offers a 100% satisfaction guarantee on all products
sold by our company. If on receipt of goods you are not satisfied
with your purchase please return within 30 days, in the same condition you
received it, for a full refund.
Please return to : Poppet Baby Wear
P O Box 35-046
Browns Bay
Auckland
New
Zealand
What’s your privacy policy?
We want you to have an enjoyable and safe shopping experience with
Poppet Baby Wear, and respect your privacy. We do not retain your credit
card or payment information, and the personal details you enter when
placing an order are not passed on or sold to any third party.
With your permission, we may use your email address to send you
information on new products in our range. You can change or remove
your details from our mailing list at any time, either by following the
instructions at the bottom of the email, or contacting us
I'm a retailer. Would I be able to
stock your products?
Yes, we'd be happy to supply you. Please contact us and
tell us about your store, and we'll supply you with our wholesale
pricing. Plus we are now available from wiserep.com.
Do you have any other questions?
Then please do contact us – we’d
be pleased to help.
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