Shipping & Returns

Shipping

All items are shipped using standard NZ Post and lost parcels will be tracked via our customer service representatives. Items are shipped within 24 hours of receiving cleared funds, as long as a clear reference is provided.

Currently, all orders over NZ $50.00 are shipped free and on average allow 6 to 10 days for delivery. If you require a quicker service please note alternatives offered on checking out.

Returns Policy

Any products you purchase from Poppet Babywear are covered by the Consumer Guarantees Act 1993. This means that if any product you receive is faulty, return it to us with details of the fault and we will happily -

  1. in the first instance replace it with a replacement freight free.
  2. if this product is no longer available or we are out of stock for any reason, we will give you the option of -

    • waiting for product to come back into stock after we have advised you of the expected delivery time.
    • choosing another product to the same value.
    • receiving a credit to the same value.
    • receiving a full refund to the same value.